How Merck Uses AI to Accelerate and Scale Global Business Services

In a recent finance transformation initiative, Merck's Global Business Services team reclaimed thousands of team hours and identified high-impact ways to use automation and GenAI. In this webinar, Merck’s Executive Director of GBS shares lessons from this major productivity initiative, including how businesses can leverage AI to identify efficiency gains and cost savings across the entire organization.

In this virtual fireside chat, you’ll learn:

• How to tackle the biggest challenges shared services leaders are facing today
• How to identify the best use cases for automation and GenAI
• How to equip key stakeholders with data to improve business processes
• How task mining provides visibility into end-to-end processes
• How to get cross-functional buy-in on big business transformation initiatives