This multinational bank had 20 full-time resources manually processing ACH rejections and other exception cases. It was clear that automation opportunities existed, but without a complete understanding of all of the steps involved in reviewing and reconciling rejected/returned funds, the automation center struggled with where to start.
“Thinking beyond the low-hanging fruit, we knew more of our processes could be automated. But after a few false starts we weren't sure where to refocus.” - Automation Opportunity Advisor
The team set out to find a partner who could help them enhance requirements-to-deployment cycle time and post-deployment quality while exploring the potential of new technologies like process mining and document understanding to leverage in their operations. Enter Mimica.
Mimica Miner captures every action on the desktop
Over two weeks, Mimica’s recorders meticulously captured every click, keystroke, and action performed by 30% of the team's subject matter experts (SMEs), producing a comprehensive understanding of every task the employees were executing.
Among the 24 tasks identified, five were highlighted by Mimica as highly automatable (based on signifiers such as repetition, structure, and rule-based logic):
- Change posting rejects
- Exception items
- Lost/stolen/compromised
- FEDACH return
- Check query
Mimica then automatically generated Process Definition Documents (PDDs) outlining the existing process flows for these tasks, streamlining the documentation process and providing a roadmap for automation. The comprehensive PDDs proved invaluable to the automation center's developers in expediting the bot development process.
“Plain and simple, Mimica is the only solution we tried that actually works. The others dumped a ton of data and screenshots on my BAs.” - Director of Process Improvement
Mimica unlocks $888k in Automation Value
Within two weeks, Mimica reduced time-to-deploy across discovery, design, and development phases of robotic process automation (RPA) deployment by 65%. Upon receipt of the as-is PDDs that captured every variation and exception in the process, the development team was able to deliver the automations 40% faster than usual due to completeness of the documentation. Ultimately Mimica helped automate 74% of the company’s ACH exception handling and unlocked $888k of automation value for the company.
“This is incredible. The Mimica team must be rocket scientists." - Senior Automation Opportunity Advisor
Not only did the project exceed the original deployment enhancement goals the team set out to achieve, Mimica also helped scale the automation center's overall program, enabling more automation with the same resources.
