Back in 2023, Forrester highlighted three trends that were beginning to reshape the process intelligence market: convergence between process and task mining, growing flexibility in how platforms are used, and tighter integration with automation strategies. Fast forward to 2025, and these are no longer trends — they’re now table stakes.
This year’s Process Intelligence Software Landscape reflects a more mature, more urgent market. Leaders across transformation, operations, and automation are no longer asking whether they need process intelligence — but how to evaluate and adopt it effectively.
Forrester’s report, The Process Intelligence Software Landscape, Q2 2025, states: “You can use process intelligence software to break down organizational silos, improve operations, and prepare classic and agentic automation. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation.”
That diversity is exactly why vendor selection has become a strategic decision — not just a technical one. At Mimica, we have powered this shift in how enterprises approach automation readiness: grounded in data, focused on finding efficiencies in both systems and people processes, and increasingly aligned with long-term transformation goals to drive business impact.
We believe our inclusion in Forrester’s 2025 Process Intelligence Software Landscape reflects this evolution — and invites a timely question: What kind of process intelligence will actually move the needle for your business?
From insight to impact: how Mimica bridges the gaps
Process intelligence holds bold promise: to unify fragmented workflows, drive operational efficiency, and pave the way for automation. But unlocking that value depends on where your insights begin. At Mimica, we believe the key is visibility at the desktop level, where work actually happens. It’s this ground-level view that transforms ambition into measurable progress.
Most organizations already have a patchwork of process data spread across systems, teams, and tools — but lack a complete, unified view of how work actually gets done. That’s where Mimica comes in.
By capturing detailed user interactions at scale, Mimica creates a precise map of real work across roles, functions, and systems — enabling transformation leaders to:
- Break down silos: Mimica’s AI captures and analyzes all clicks, keystrokes, and actions across user desktops — from checking emails and accessing spreadsheets to navigating enterprise systems. It then categorizes these activities into named processes and measures time spent across applications. The result: automatically generated end-to-end process maps that include all decision points, actions, exceptions, and variants — revealing the full picture of how work flows across organizational boundaries.
- Improve operations: Mimica surfaces inefficiencies, workarounds, and inconsistencies buried within day-to-day tasks, enabling teams to streamline and optimize workflows. Tasks and steps are then categorized by employee time spent, automatability, and ease of automation — helping organizations prioritize high-ROI transformation and automation opportunities. With continuous monitoring in place, leaders can measure process conformance and track the realized impact of changes over time — turning improvement into an ongoing capability, not a one-time effort.
- Prepare for automation: Mimica goes beyond diagnosis to deliver tailored technology recommendations, identifying where AI, RPA (Robotic Process Automation), IDP (Intelligent Document Processing), or OCR (Optical Character Recognition) will be most effective. For classic automation, Mimica highlights high-volume, rule-based tasks ideal for RPA. For agentic automation, our detailed task maps provide the granular context required to train, orchestrate, and trust AI agents operating in dynamic, decision-rich environments.
In short, Mimica helps organizations understand how work is really done — so they can make smarter decisions, improve processes, and automate with confidence.
The Mimica difference
- Zero-integration setup — Simply download and launch. Gather insights immediately, without InfoSec hurdles or disrupting your team’s work.
- Unprecedented detail — Go beyond ERP system event logs. Capture every click and keystroke of work across the entire desktop and all applications.
- Fastest time to value — Unlock comprehensive process maps and your roadmap to transformation in as little as two weeks.
- Built to scale — Deploy the recorder on up to 10,000 screens to capture team variation far beyond manual observation ever could.
- Smart recommendations — Our proprietary process improvement scoring metrics deliver actionable insights that are prioritized by immediate ROI.
- Easy exports — Export your insights in PDD, BPMN, or CSV format to power further analysis and development.
Turn process intelligence into progress
Ready to get a hands-on look at how Mimica helps teams make smarter, faster decisions about where to optimize, automate, and scale? Request a demo.
