Eliminating waste and improving efficiency are top remits for government agencies of all sizes, with CIOs and IT departments under some of the heaviest pressure to show results. In fact, Gartner’s 2025 CIO Survey notes that while demand for IT continues to grow, technology executives are expected to do more with less — in other words, they’re being asked to show improved efficiencies and drive technology innovation, without adding costs.
At the federal level, agencies are turning to Generative AI (GenAI) to help with their strategic cost savings initiatives. GenAI is defined by the US Government Accountability Office (GAO) as “technology that learns how to improve performance and holds substantial promise for improving government operations.” Recent announcements include the launch of an “AI.State” hub by the State Department, which allows employees to experiment with ways that AI can help streamline diplomatic work, and the pilot of two internal chatbots by Veterans Affairs, which are designed to simplify administrative tasks.
As GenAI adoption continues across the public sector, we’ll start to see additional examples of GenAI helping drive operational efficiency and process improvement. Task mining is one such technology that can provide immediate efficiency and cost savings to the public sector — enabling government agencies of all sizes with a faster, more comprehensive way to identify savings, process improvements, and intelligent automation opportunities.
Task mining identifies opportunities to streamline, standardize, and automate key processes
Task mining records and analyzes clicks and keystrokes on a desktop (such as checking emails or accessing spreadsheets) with the goal of helping agencies understand and improve their processes. The output of task mining is a detailed process map showing the time spent doing tasks across all applications. This map highlights inefficiencies, identifies opportunities to streamline, standardize, or eliminate non-value added work, and offers recommendations for automation of key processes.
Mimica's task mining technology produces a comprehensive map of processes in just one week, replacing weeks or even months of manual observation. Because desktop-level work is recorded and automatically categorized, no manual effort is required from IT or other stakeholders. There’s zero disruption to a team’s work and no need for outside consultants or analysts. Best of all, the identified process improvements are prioritized by ROI.
The resulting data is a reliable, accurate roadmap to transformation that:
- Shows agencies exactly where to start improving their processes
- Accelerates automation initiatives and drastically reduces time to deployment
- Gives comprehensive visibility and insights on workflows, tailored to transformation leaders who will optimize, redesign, and standardize the processes
- Facilitates continuous improvement and optimization of complex processes
How Mimica is empowering government transformation leaders
Mimica works directly with government CIOs to lead innovation within their agencies, empowering them to spearhead initiatives that improve outcomes for:
Constituents:
- Optimize contact center and service channels for better constituent experiences, including shorter response times and faster issue resolution.
- Accelerate benefits and claims processing, appeals and dispute resolution, and payment authorization and distribution.
Employees:
- Create operational efficiencies that allow employees to focus on high-value, fulfilling work. As one CIO put it, “Ensure our human capital is doing human thinking.”
- Improve work-life balance to enhance worker satisfaction and boost talent recruitment and retention.
Agencies:
- Streamline shared services processes such as procurement, audit, and accounts payable, saving millions of taxpayer dollars.
- Reduce overtime costs and ensure workers complete their jobs within a 40-hour workweek.
Five reasons Mimica is the task mining provider of choice for government agencies
Government agencies are complex and nuanced, with complicated processes, critical security procedures, and intertwined departments and teams. Mimica is the only task mining provider that meets the needs of government institutions:
- Data capture at scale — Mimica categorizes user data on employee desktops, capturing over 1,000 data points for each click. This extensive data collection happens seamlessly in the background, ensuring minimal disruption to daily activities.
- Privacy and security first — Mimica anonymizes all captured data, automatically redacting any confidential or personally identifiable information (PII). This ensures that sensitive data is not recorded or exposed, maintaining compliance with privacy regulations and fostering trust among employees. Mimica is compliant with GDPR, ISO 27001, SOC 2, FedRAMP, HIPAA, and other industry-standard security measures.
- Comprehensive and actionable insights — Mimica analyzes the rich, anonymized data, and provides a full representation of how work is performed across the organization, uncovering patterns and practices that traditional methods miss.
- Holistic process mapping — Mimica maps out processes across all systems and applications involved, revealing the intricate interdependencies that are critical for informed decision-making.
- Prioritization and technology recommendations — Mimica prioritizes opportunities based on time savings, ease of automation and automatability, and recommends the best intelligent automation technology to take those opportunities forward.
Within just two weeks of starting process discovery, government agencies gain a complete picture of their as-is processes, receive recommendations for eliminating wasted efforts, and find potentially millions of dollars in savings. Request a demo today.
